No, absolutely not. The price is the price delivered to your door with all shipping and duties paid. If for any reason, the transport company asked you to pay duty upon delivery, simply inform us so that we can pay it for you.
Yes, you can email us before ordering to check what modifications you would like, this can be an alteration to style or a measurement modification. Usually there is no extra charge for such things as pocket detail, changes and measurements.
We make everything ourselves upon receipt of your order. Our delivery time can vary between 10 days to 4 weeks depending upon fabric availability, but we normally quote 3 to 4 weeks.
Your right of return is not affected and you have 14 days to return the product if you are not satisfied. Naturally, we want our customers to be 100% satisfied with their purchase. If you return the product, we can either modify it for you, change it for another style or size, or simply issue a refund.
You can return the product for any reason if you are not happy within 14 days and a full reschedule and can be issued or if you prefer, you can keep it as store credit. Simply let us know that you want to return it, and we will send you a prepaid returns label.
It doesn't happen very often but sometimes a customer will want the sleeve slightly shorter or longer or something similar. If you need any tweaks to your purchase, just let us know and we will send you a prepaid returns label and make the change for you free of charge before sending it back to you.
When you order, you should proceed to order the size that you would normally wear, and you will see that we have a size chart that lists both the size of your chest and also the size of the coat. When we receive your order we will follow up with a confirmation that asks you to confirm your height and weight, plus any specific measurements that you might like to give us.